Autosparez – Terms and Conditions

By purchasing from Autosparez South Africa (“Autosparez™”), you agree to these Terms and Conditions. These terms apply to all tools, consumables, parts, kits, and related services supplied by Autosparez.

1. Definitions

1.1. “Autosparez”, “we”, “us”, “our”: Autosparez South Africa.
1.2. “Client”, “you”, “your”: Any business, company, sole proprietor, or entity purchasing products or services from Autosparez.
1.3. “Products”: Tools, kits, consumables, parts, or equipment sold under the Autosparez trade name.
1.4. “Services”: Training, accreditation preparation, or related services.
1.5. “Special Order Goods”: Custom kits, imported parts, or goods manufactured, procured, or altered specifically for the client.
1.6. “Electronic Communication”: Includes all communications sent by Autosparez via email, WhatsApp, SMS, or other digital platforms. Quotes, invoices, and notices transmitted electronically shall carry the same legal weight as signed hardcopy documents.

2. B2B Sales Framework

2.1. All sales are strictly business-to-business (B2B). Autosparez does not sell to private consumers. By placing an order, you confirm you are acting as a business or sole proprietor.
2.2. Orders placed by non-business consumers (including individuals purchasing for private use) are not accepted and will be cancelled. Refunds in such cases may be subject to administration fees.
2.3. Where the Consumer Protection Act 68 of 2008 (“CPA”) applies, Autosparez will comply. However, if you are a juristic person with an annual turnover or asset value exceeding R2,000,000, the CPA does not apply.
2.4. Clients waive any rights under the CPA inconsistent with these Terms, except where such waiver is expressly prohibited.

3. Prices, Quotes & Payments

3.1. Prices may change without prior notice.
3.2. Written quotes (including those sent electronically) are valid for 7 (seven) days only.
3.3. Payment is required in full before goods are released or training is booked.
3.4. Ownership of goods remains with Autosparez until payment clears in full.
3.5. If invoices are unpaid, the client is liable for collection costs, attorney fees, and interest.
3.6. No Third-Party Payments: All payments, including refunds or credits, will only be made to the original payer. Autosparez will not under any circumstances make payments to third parties, including freight agents or nominated beneficiaries.
3.7. No Chargebacks or Reversals: The Client agrees not to initiate any chargeback, reversal, or recall of funds once goods have been dispatched or training has been booked. Any disputes must first be raised directly with Autosparez for resolution.

4. Risk, Transport & Export

4.1. Risk in goods transfers to the client once goods leave Autosparez premises, whether collected by the client or by a courier.
4.2. If Autosparez arranges courier delivery, costs are for the client’s account. Risk still passes at dispatch.
4.3. Export clients are responsible for:

• All import/export documentation, permits, and codes.
• Duties, customs clearance, and VAT in the destination country.
• Compliance with all applicable export regulations.

4.4. Autosparez accepts no liability for courier delays, loss, or customs seizures.
4.5. Appointed Agent Indemnity: If the client appoints their own agent or freight company, the client acknowledges that Autosparez has no contractual relationship with that agent. Risk and responsibility transfer irrevocably to the client at the point of collection. The client indemnifies Autosparez against any loss, damage, delay, or claim arising from the acts or omissions of the client’s appointed agent.
4.6. Conflict of Interest: The client warrants that there is no ownership, directorship, or financial interest between themselves and any freight agent or third party they appoint. Any undisclosed conflict of interest will nullify claims against Autosparez relating to transport or delivery.
4.7. Admin Fees for Own Couriers/Collections:

• Local own courier or client collection: R395 (ex VAT).
• International/export courier or client-arranged export: R495 (ex VAT).
• Clients must provide courier company details and confirm their courier will use their own valid export code.

5. Returns & Refunds

5.1. No returns on used products, opened consumables, or Special Order Goods.
5.2. Training fees are non-refundable once booked. Rescheduling requires 5 working days’ notice.
5.3. Defective items may be returned within 7 days for inspection and exchange (not refund).
5.4. Physical Return Requirement: No refund or credit will be issued until goods are physically returned to Autosparez premises in their original condition and inspected by our personnel.
5.5. Refunds (where approved) are processed by EFT only to the original purchaser’s account.
5.6. Finality of Sales: All sales of non-defective, non-Special Order goods are considered final and binding. Autosparez is under no obligation to accept returns for such goods once delivered or collected.

6. Warranties & Liability

6.1. Tools and equipment carry a 6-month limited warranty against defects (excluding consumables).
6.2. Consumables are non-returnable once opened.
6.3. Autosparez is not liable for damage caused by misuse, incorrect application, uncertified technicians, or negligence.
6.4. Maximum liability is capped at the total purchase price of the goods or services supplied.

7. Training

7.1. Training provided by Autosparez is aligned with industry standards and SAWRA/ASPA-SA frameworks.
7.2. Purchasing tools or training does not automatically grant SAWRA or ASPA-SA membership or certification.
7.3. Certification is awarded by the relevant association (SAWRA or ASPA-SA) in its sole discretion.
7.4. Autosparez accepts no liability if SAWRA or ASPA-SA denies membership or certification.

8. Intellectual Property

8.1. Autosparez logos, trademarks, and materials are protected by law.
8.2. Unauthorized use of Autosparez, SAWRA, or ASPA-SA branding is prohibited.

9. Anti-Fraud & Suspicious Activity

Autosparez reserves the right, in its sole and absolute discretion, to suspend or cancel any transaction or account if it reasonably suspects fraudulent, illegal, or suspicious activity. This includes, but is not limited to, orders placed with stolen payment details, attempts to manipulate pricing, impersonation of other businesses, or any activity inconsistent with bona fide B2B trade. In such events, Autosparez may withhold goods, suspend services, and report the activity to the relevant authorities without incurring liability towards the Client.

10. Legal Notices and Domicilium

10.1. For all legal purposes, the client irrevocably nominates their most recently provided email address as their domicilium citandi et executandi (the address for the service of all legal documents).
10.2. Any legal notice sent by Autosparez to this email address will be deemed received at the time of sending, provided there is a successful transmission record.
10.3. Autosparez is not responsible for any failure to receive notices due to the client’s email issues.
10.4. This clause remains binding for 12 months after termination of the agreement or last transaction.

11. Privacy

11.1. Autosparez collects client data for order processing, compliance, and marketing.
11.2. Clients may opt out of marketing communications at any time.
11.3. Data is managed in compliance with the Protection of Personal Information Act (POPIA).

12. Governing Law

These Terms are governed by South African law. Any disputes fall under the jurisdiction of South African courts.

Important Notices for Clients

• Special Order Goods are non-refundable once production or procurement has started.
• Risk transfers at dispatch or collection.
• By paying an invoice or completing checkout, you accept these Terms in full.
• Our annual turnover exceeds R2 million – certain CPA provisions do not apply.

📩 sales@autosparez.co.za
📞 065 864 7759

Autosparez – Professional Tools & Training for the Trade.